Privacy & Data Protection Policy

1. Scope & Commitment

FastExim ("we", "our", or "us") provides customs clearance support, documentation scrutiny, and trade advisory services. We recognize the commercial sensitivity of cross-border trade transactions, supplier identities, product invoices, and shipment specifications. This policy outlines how information submitted through our website is gathered, processed, and safeguarded.

2. Information We Collect

When you submit an inquiry through our "Request Customs Clearance" intake engine or initiate contact via email or WhatsApp, we collect:

• Contact person name, company designation, commercial email address, and telephone number.
• Cargo details, commodity description, estimated weights, shipment mode (FCL, LCL, Air), and intended port gateways.
• Commercial documents optionally uploaded for scrutiny (e.g. draft invoices, packing lists, technical datasheets).

3. Commercial Use of Information

Trade parameters and documents provided are utilized solely for:

• Evaluating customs tariff classification, duty rates, and regulatory documentation requirements.
• Communicating preliminary assessments and commercial proposals to your designated representatives.
• Fulfilling statutory filing requirements on ICEGATE where a formal representation mandate is established.

We never sell, rent, or lease your commercial trade information to third-party marketing brokers.

4. Data Retention & Security

Inquiry data submitted through our web portal is transmitted via encrypted channels (HTTPS) and routed to authorized internal trade operations personnel. Optional uploaded attachments are handled in temporary buffers and are not indexed in public storage.

5. Contact Regarding Privacy

For questions regarding data handling or to request the deletion of your inquiry records, please contact our administrative desk through the coordinates provided on our Contact page.